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Returns
RETURN AND EXCHANGE POLICY
In Store Purchases Return & Exchange Policy
Regular Priced Merchandise
Within 10 days of purchase, you can return your item and receive a refund to the original method of payment. Within 21 days of purchase, you can exchange your item or receive a merchandise credit.
Sale Merchandise
All sale and discounted items bought in store are final sale.
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Online Purchases Return & Exchange Policy
Regular Priced Merchandise
You can receive a full refund within 10 days from the shipping date or merchandise credit on an eGift Card within 21 days from the shipping date. After 21 days, we will no longer accept returns.
We are not able to offer exchanges online. We recommend returning your order and placing a new order online.
Sale Merchandise
Sale items are final sale, unless otherwise indicated. No refunds or exchanges.
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International Orders (USA & Europe)
We offer international shipping to Europe and the United States. Any applicable duties or taxes are not included at checkout and will be the responsibility of the customer upon delivery.
Note: International orders are final sale and cannot be returned.
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Return and Exchange Conditions
For all returns or exchanges:
- Items must not be washed, worn or damaged.
- All original tags must be attached.
- A valid receipt must be presented.
- Shoes must be in original box.
The following items are final sale and not eligible for return or exchange:
- Sale items
- Water Bottles
- Candles
- Intimates
- Hosiery
- Hair Accessories / Hats
- Fragrances
- Face & Body Tools
- Skincare Products (Face & Body)
Gift-With-Purchase (GWP) promotions are eligible for exchange or store credit only.
Swimsuits
Swimsuits are eligible for exchange only as long as tags and hygienic label are intact.
Gift Cards
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
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Steps To Returning An Online Order
Note: A return postage fee of $12.00 will be deducted from your refund.
- Email hello@ownyourpermission.com with your order number and item(s) being returned.
- Pack and ship your return with the provided return label.
- Be sure to have your package sent off within 30 days of your shipping confirmation email.
Once we receive your package, we’ll process your return. This could take up to 7-10 business days. You'll receive an e-mail notification to let you know the refund has been processed.
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